Lulu Hypermarket honoured by Dubai Department of Economic Development

Lulu Hypermarket has been awarded by the Dubai Department of Economic Development as a result of the Consumer Friendliness Index exercise conducted earlier this year.

The awards ceremony for CFI in its 4th edition was organized by the Department of Economic Development in Dubai under the patronage and in the presence of HH Sheikh Mansour Bin Mohammad Bin Rashid Al Maktoum, Chairman, Dubai International Marine Club, to honor winning facilities in the seven categories monitored by the index.

The award was handed out by HH Sheikh Mansour Bin Mohammad Bin Rashid Al Maktoum and received by Mr. Salim M.A., Director of Lulu Group, at a ceremony held at Armani Hotel, Burj Khalifa, Dubai, on 11th May 2016.

Lulu Hypermarket was awarded for the first position in the overall consumer satisfaction index conducted by the Department of Economic Development, which monitors all retailers in the region for consumer satisfaction. Evaluation was based on six major criteria, namely: Product quality, product price, money value, after sales service quality, clarity of service and warranty policies, and overall customer satisfaction. Lulu Hypermarket was also conferred with the Award for the Best Consumer Friendly Retailer in the region by the Department of Economic Development in the same function.

The Consumer Friendliness Index had assessed companies across the United Arab Emirates to select the best consumer friendly retailer among them. The process included an online survey completed by residents of Dubai as well as an overall score given by the Department of Economic Development. This score was a combination of consumer rating of the retailer, customer complaints received about the retailer and the retailer’s fairness in pricing.
 
After receiving the award, Mr. Salim M.A. said “We are extremely delighted to be selected as the most consumer friendly Hypermarket in Dubai, as also to be the best overall performing retailer of Dubai. Lulu has always believed in keeping our customers as the core of our business. All our operational and marketing plans are based on the key factor of providing highest customer satisfaction in all spheres of our activities, right from the entrance gate to the checkout point. I would also take this opportunity to thank the DED and other government authorities of Dubai for setting excellent benchmarks in retailing sector, and we would always strive to excel in all our business endeavors."