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Strong Governance Drives Our Growth

Strong Governance Drives Our Growth

Lulu Retail is guided by a governance philosophy rooted in integrity, accountability, and responsible leadership, recognizing that strong governance builds trust, drives sustainable performance, and safeguards stakeholder interests.

We champion ethical decision-making, fairness, and a culture of transparency across our global operations. Our commitment to ethical retailing, customer focus, and responsible growth ensures every decision aligns with the highest standards of compliance.

Our Board remains focused on continuously refining governance best practices, strengthening oversight, and ensuring that our governance framework evolves in line with global standards and stakeholder expectations.

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Our Board

The Company’s Board reflects strong global governance, comprising nine members, mostly Non-Executive and Independent Directors. The Chairman leads strategically, engages management, and maintains transparent communication with shareholders and regulators.

The Board provides strategic direction, sets key policies, and oversees business performance. It is the main decision-making body on all significant strategic, financial, and reputational matters, with final authority except where reserved for shareholders by law or the Company’s Articles.

The Board has established dedicated committees that provide focused oversight and strategic guidance. These include the Audit Committee, the Nomination and Remuneration Committee, and the Sustainability, Strategy and Investment Committee.

Charters, Policies and Procedures

The Company’s corporate governance framework includes the following key charters, policies, and procedures, alongside other internal policies and procedures.

Board of Directors’ Charter

Defines the Board’s roles, responsibilities, composition, authority, independence criteria, meeting procedures and other processes.

Audit Committee Charter

Sets out the Committee’s purpose, membership, authority, and responsibilities for overseeing financial reporting, internal controls, risk management, and internal and external audits.

Nomination and Remuneration Committee Charter

Outlines the Committee’s mandate to oversee Board nominations, remuneration policies, performance evaluation, and compliance with CMA governance standards.

Sustainability, Strategy & Investment Committee Charter

Defines the Committee’s purpose, composition, and authority in overseeing strategic direction, sustainability priorities, major investments, and long‑term value creation.

Board Evaluation Criteria, Policy and Procedure

Outlines the criteria and process for assessing Board and its committee’s performance, including composition, dynamics, operations, and individual director effectiveness.

Market Disclosure and Transparency Policy

Ensures timely, accurate, and comprehensive disclosure of financial, governance, and material information, with oversight by the Chief Compliance Officer.

Board Remuneration Policy

Provides a transparent framework for Board compensation aligned with strategic objectives, governance standards, and shareholder interests.

Code of Conduct and Business Ethics Policy

Sets expectations for integrity, transparency, and ethical behaviour across all operations, ensuring the Code is embedded and monitored organisation‑wide.

Anti‑Bribery and Corruption Policy

Establishes guidelines to prevent, detect, and address bribery and corruption, reinforcing the Company’s commitment to ethical business practices.

Whistleblowing Policy and Procedure

Enables confidential reporting of unethical or unlawful conduct without fear of retaliation, ensuring thorough investigation and protection of whistleblowers.

Insider Trading Policy

Prohibits misuse of material non‑public information, outlining blackout periods, pre‑clearance requirements, training, and strict enforcement to protect market integrity.

Conflict of Interest Policy

Defines procedures for identifying, disclosing, and managing actual or perceived conflicts of interest to safeguard integrity and ethical standards.

Anti‑Money Laundering (AML) and Sanctions Policy and Procedure

Provides a framework to prevent money laundering, terrorism financing, and sanctions breaches through risk assessment and due‑diligence measures.

Related Party Transactions Policy

Ensures transparent disclosure, monitoring, and governance of related‑party transactions in compliance with applicable regulations.

Dividend Policy
Dividends
Corporate Governance Reports
  • 2025

    Corporate Governance Report

  • 2024

    Corporate Governance Report

Contact IR

For enquiries and additional information, please get in touch with our Investor Relations team.

Investor Relations Enquiries
Registered Office
  • Y Tower Building
  • Al Nahyan - E25
  • Abu Dhabi, United Arab Emirates